Arouse

Production, Shipping, and Returns

Each piece is handmade to order in my Brooklyn studio, with careful attention to quality and detail. Please allow 7 to 14 business days for production before your order is shipped. For the month of December please allow 2-3 weeks before order is shipped. Orders canceled before shipment are subject to a 5% restocking fee

Once your jewelry is on its way, I’ll provide tracking information so you can follow its journey. If you need any special accommodations, please reach out via the contact form— to ensure a smooth experience.

Returns: If for any reason you’d like to return your piece, returns are accepted within one week of the delivery date, as confirmed by tracking. Please reach out through the contact form before making a return. Customers are responsible for return shipping costs.

Lost or Stolen Packages: Occasional Lover is not responsible for lost or stolen packages once tracking confirms delivery. Please ensure your shipping address is secure or reach out to me if you need assistance.

A Note to International Buyers: Any duties, fees, and/or VATs are your responsibility, and dependent upon your country's customs office. Occasional Lover is not authorized to collect import fees and taxes for your country and they are not included in your purchase price or shipping costs. Any packages refused due to unpaid duties, fees, and/or VATs will not be refunded until the package is safely returned to us. The original shipping cost is non-refundable

All Occasional Lover jewelry is crafted from 100% solid sterling silver. While sterling silver naturally tarnishes over time, it can easily be restored to its original shine by following the care instructions below.

How to Care for Your Sterling Silver Jewelry

Occasional Lover jewelry is crafted with high-quality 925 sterling silver, designed to last beautifully for years with the right care. Follow these tips to keep your pieces looking their best:

Sterling silver actually stays in better shape when worn regularly, as your skin’s natural oils help prevent tarnish. However, it’s best to avoid exposing your jewelry to harsh chemicals like chlorine, bleach, and household cleaners, which can damage silver. Remove your pieces when swimming, cleaning, or applying products like lotion or perfume.

Moisture speeds up tarnishing, so store your jewelry in a cool, dry place when not wearing it. To protect it further, keep each piece in an individual, airtight bag, like a small ziplock, to limit exposure to air and humidity.

Polish your silver regularly with a soft polishing cloth to bring back its shine, but avoid tissue or paper towels, which can scratch the surface. For pieces with intricate designs, a gentle, silver-specific cleaner can help remove tarnish; just remember to rinse thoroughly and dry completely.

Never use harsh or abrasive materials to clean your sterling silver, as they can scratch and damage the surface. Skip toothpaste, baking soda, or other common household cleaners that can be too rough on silver.

To prevent scratching, keep each piece separate in storage—ideally in a lined jewelry box or wrapped in a soft cloth. Avoid exposing silver to direct sunlight or damp environments, as both can accelerate tarnishing.

By following these steps, your sterling silver jewelry will maintain its luster and beauty for years to come.